Complaints Procedure

Puddy’s Vehicle Solutions Limited (PVS) is committed to providing all our clients with the service they expect and demand in this fast pace environment. We are all about the detail and making sure all the numbers stack up and that we provide you with the best customer service in the industry.

If, however, you have cause to make a complaint we would invite you to contact our Managing Director, Marcus Puddy. Please email in the first instance:

Marcus will acknowledge your email within 48 hours of receipt.

As a team we will then seek to communicate with you to discuss your complaint and work collectively to find a solution.

1.       Within 8 weeks of receiving the complaint we will issue a “final response” in writing to the complainant which:

  • accepts the complaint and, where appropriate, offers redress or remedial action; or

  • offers redress or remedial action without accepting the complaint; or

  • rejects the complaint and gives reasons for doing so

and which:

2.       a written response which:

This statement is reviewed annually and was last reviewed and amended by the Business Manager on 24th May 2018 and approved by Marcus Puddy, Managing Director.

For the printable version please click here.