Puddy’s Vehicle Solutions Limited (PVS) is committed to providing all our clients with the service they expect and demand in this fast pace environment. We are all about the detail and making sure all the numbers stack up and that we provide you with the best customer service in the industry.
If, however, you have cause to make a complaint we would invite you to contact our Managing Director, Marcus Puddy. Please email in the first instance:
Marcus will acknowledge your email within 48 hours of receipt.
As a team we will then seek to communicate with you to discuss your complaint and work collectively to find a solution.
1. Within 8 weeks of receiving the complaint we will issue a “final response” in writing to the complainant which:
accepts the complaint and, where appropriate, offers redress or remedial action; or
offers redress or remedial action without accepting the complaint; or
rejects the complaint and gives reasons for doing so
encloses a copy of the Financial Ombudsman Service's standard explanatory leaflet;
provides the website address of the Financial Ombudsman Service;
indicates whether or not the respondent consents to waive the relevant time limits in DISP 2.8.2 R or DISP 2.8.7 R (Was the complaint referred to the Financial Ombudsman Service in time?) by including the appropriate wording set out in DISP 1Annex 3R; or
2. a written response which:
explains why it is not in a position to make a final response and indicates when it expects to be able to provide one;
indicates whether or not the respondent consents to waive the relevant time limits in DISP 2.8.2 R or DISP 2.8.7 R (Was the complaint referred to the Financial Ombudsman Service in time?) if it becomes apparent that the complaint has been made or is referred outside those time limits;
encloses a copy of the Financial Ombudsman Service standard explanatory leaflet; and
provides the website address of the Financial Ombudsman Service.
This statement is reviewed annually and was last reviewed and amended by the Business Manager on 24th May 2018 and approved by Marcus Puddy, Managing Director.